Refund policy

Each Porto+Pearl piece is handmade with care, and I hope you love yours!

Returns are accepted within 14 days of delivery. Items must be unworn, unused, and returned in their original condition. Customers are responsible for return shipping costs.

Once your return is received and approved, a refund will be issued to your original payment method. Original shipping charges are non-refundable.

Custom or personalized pieces and final sale items are not eligible for return.

If your order arrives damaged or you receive the wrong item, please contact me within 3 days of delivery with photos so I can make it right.

To start a return or if you have any questions about your order please contact portoandpearl@gmail.com